Privacy Policy

Who we are

Western Sydney Homes operates westernsydneyhomes.com, a property discovery and marketing platform for new residential developments in Western Sydney. We are not a real estate agency, financial adviser, conveyancer or legal adviser.

What we collect

We collect the following, and only the following:

Information you give us. Your name, email address and mobile number, and the answers you give in the Property Finder or an enquiry form — property type, budget range, preferred suburbs, bedrooms, purchase purpose, finance status, deposit range and purchase timeline.
Consent records. Which consents you gave, the exact wording shown to you at the time, the version of that wording, the page you submitted from, and the timestamp.
Marketing attribution. Campaign parameters in the link you arrived on (utm_source, utm_medium, utm_campaign, utm_term, utm_content), Google and Meta click identifiers (gclid, fbclid), the page you landed on, and the website that referred you.
Technical information. Your browser user agent, and a one-way salted hash of your IP address. We store the hash rather than the address itself so we can detect abuse and evidence consent without retaining a directly identifying network address.
Activity on our site. Which developments you viewed, shortlisted and enquired about, and which matches were generated for you.

We do not ask for, and you should never send us, your financial account details, identity documents or tax file number.

Why we collect it

To match your stated preferences against participating developments and show you the results.
To email you those matches and respond to your enquiries.
To pass your enquiry to a participating property provider, where you have consented.
To measure which marketing works, so we can spend sensibly.
To protect our forms from spam and abuse.

Who we share it with

Participating property providers. Where you have given the separate, optional third-party consent, we may share your enquiry details with developers, project marketers or brokers whose properties match your stated preferences, so they can contact you directly. That consent is never pre-ticked, and you can withdraw it at any time by emailing us. If you do not give it, we will not pass your details to a provider.

Service providers. We use third parties to run the platform: Supabase (database and authentication hosting), Vercel (application hosting), Resend (transactional email), and — where configured — Google Analytics, Google Tag Manager, Meta and Cloudflare Turnstile. These providers process data on our behalf, and some may store or process it outside Australia.

We do not sell your personal information.

How we protect it

Buyer and lead data is stored in a database protected by row-level security and is not readable by anonymous visitors. Administrative access requires an individual account and is limited to authorised team members. Significant actions taken on your record by our team are written to an audit log.

Marketing and how to stop it

We contact you about matching properties because you asked us to. You can opt out at any time by using the unsubscribe link in any email from us, or by emailing privacy@westernsydneyhomes.com. We do not send SMS unless you have separately consented and we have told you we will.

Cookies and similar technologies

We store your marketing attribution and your shortlist in your browser using local storage and a first-party cookie. Where analytics or advertising tags are configured, those providers may set their own cookies. You can clear these through your browser settings; clearing them will remove your saved shortlist.

How long we keep it

We keep buyer and lead records for as long as needed to provide the service and to meet our record-keeping obligations, including keeping consent records for as long as we hold the personal information they relate to. Marketing attribution stored in your browser is retained for up to 90 days.

Accessing, correcting or deleting your information

You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Email privacy@westernsydneyhomes.com and we will respond within a reasonable period. If you are not satisfied with how we have handled your request, you can complain to the Office of the Australian Information Commissioner.

Changes to this policy

We may update this policy. The date at the top of this page shows when it was last changed. Where a change materially affects the consents you have given, we will ask for them again rather than relying on the old wording.